Returns

_This is an English translation for your convenience. If there is any difference, the Spanish version prevails._

Return Policy

Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at contacto@tienditadecuriosidades.com or on WhatsApp at +52 967 363 4000 (Wednesday to Sunday, 11:00 to 19:00). You can always contact us about any return question at contacto@tienditadecuriosidades.com.

Damages and problems

Check your order when you receive it, and write to us right away if the item arrived defective, damaged, or is not the one you ordered, so we can review it and fix it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable products (like food, flowers, or plants), personalized products (like special orders or custom items), and personal care items (like beauty products). We also do not accept returns of dangerous materials, liquids, or flammable gases. Write to us if you have questions about your item.

We do not accept returns of gift cards. Pins bought with a coupon or on promotion have the same rights as any other purchase (PROFECO: a promotion does not waive the warranty).

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund was approved or not. If approved, the refund will be automatically issued to your original payment method. Please keep in mind that your bank or credit card company may take some time to process and post the refund as well.

Your rights as a consumer in Mexico

In addition to this 30-day policy, for online purchases you have the right to cancel your purchase within five business days after you receive the product, without liability, under Article 56 of the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor, LFPC). In that case, the shipping and insurance costs of the return are your responsibility, and this does not apply to perishable products received and paid for in cash. The exceptions to this policy (for example, items on sale) do not limit that right of cancellation or your warranty rights when a product arrives defective or does not match what was offered: these are non-waivable rights. If we cannot resolve your case, you may turn to the Federal Consumer Protection Agency (Procuraduría Federal del Consumidor, PROFECO).